Refund policy for Premium Membership subscriptions

What is your refund policy for Motostew Premium Membership subscriptions?

We would hate to see you go, but if you cancel within the first 30 days, we will give you a full refund of your membership fee paid EXCEPT in the specific instance you have already taken advantage of the Premium Membership pricing and have made any purchases. The 30 days is calculated from the date of Premium Membership purchase.

If the cancellation occurs after the first 30 days, you will not receive a refund. To ensure that your credit card will not be charged for your next billing period (Premium Memberships are annual), you MUST cancel your Premium Membership subscription no later than 2 days before your next scheduled billing period begins. Once cancelled, you will continue to have access to your Premium Membership pricing until the end of the current paid billing period. Upon the expiration of the billing period in which cancellation is received, Premium Membership access will be terminated, the subscription will expire, and no further Premium Membership subscription charges will appear on your credit card. Your Motostew access level will be change to the Free Basic membership.

You must contact us via phone or email to cancel your subscription. Your cancellation must be received by the end of business (5:00p Pacific Time) on the appropriate day as described above. All refunds will be given to the original credit card on which the Premium Membership purchase was made. Please allow a reasonable time for the refund to reach you or be charged back to your account.

NOTE: You may request a refund and immediate termination of your subscription in the case of fraudulent or unauthorized usage of your credit card. If this is the case, notify us immediately.

If you are unable to reach us by phone, send us a message to cancel@motostew.com and provide the following information:

  • First and Last Name
  • Username
  • Email address used when subscribing
  • Phone number including country code
  • Country

Note: Cancellation e-mails sent after business hours will not be fulfilled until the following business day.

After processing your email request we will send a reply, including confirmation of the cancellation.

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You can shop Motostew with peace of mind.

Thank you for your interest and membership in Motostew.com.

Motostew.com is in the process of negotiating with both our distributor and major manufacturers to continue to offer Jeep, 4x4, and truck accessories at our current low prices. Apparently they do not want you, our members, or any other consumer to pay a lower price than what they determine a product should be sold for, even though everyone in the product chain receives the same revenue regardless of what the motostew.com prices are. Motostew.com does not make any profit on product sales but relies on membership fees to cover the costs of providing product and services to our members. It is our intent to provide our membership the ability to purchase accessories at the absolute lowest price.

While we are trying to re-establish our ability to sell products to our members, our site will not be available.

Thank you again for your interest and membership. We hope this situation can be resolved soon.

Sincerely,
Your Motostew Team

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